Frequent Questions

Click any of the buttons labeled "Reservations" or "Book Online" to fill out our booking request form. You will be prompted to choose the beginning and ending of your stay. We will have a staff member reach out to you by phone call or text after having received your request. After one our staff reaches out, you will be prompted and guided to pay our deposit of $100. Your deposit is required to reserve your spot and book with us. Once we have received your deposit, an email will be sent to you with further instructions on how to prepare for drop off with your animal. If you have any questions, you can call us any time and leave a voicemail or text - even if we're closed! (509) 563 - 5116

All clients, new and returning are required to pay the deposit, YES! Your spot will not be guaranteed without a deposit.

Please bring your animals food and medication, if any. **We do have food if you forgot yours or your pup runs out. We provide all bowls, beds, blankets and kennels / crates, but if you feel your animal would benefit from having their own items, feel free to bring them. We ask that there only be a few toys selected so they don't get lost. **Food is provided for $5 per meal, or $10 a day. We have a variety of options from dry kibble, canned food and frozen. If your animal destroys the bedding we provide them, there is NO ADDITIONAL CHARGE - We factor the cost of new equipment into our pricing.. but we will make note of it and recommend you bring your own bedding next time.

Reservations can only be finalized and your spot guaranteed with a deposit. Whether you phone in your request or fill out our form online, you will be prompted to make a deposit.

A Registration Form is required to be completed before your animal's stay begins. The Registration Form can be found at the top menu bar under "New Client - Forms" . We will provide you one when you arrive at our facility if we notice one has not been filled out before your animal(s) is handed off. Read through our General House Rules and Boarding Agreement, too! No need to fill this our ahead of time. We'll have you sign it when you arrive for check-in.

Check-in by 12:00 PM Day of Drop Off Check-out by 12:00 PM Day of Pick Up Our check-in and check-out times are strict so that we may spend the necessary time cleaning our facilities in between guests. If you must drop off after 12:00 PM OR if you must pickup after 12:00 PM it MUST be communicated to our staff. You will be charged an additional $20 if your drop off or pick up falls after our regular posted hours. You will be charged for a full night of boarding if you have to pick-up past 6:00 PM.

We prefer if you stick to these hours Monday-Friday 8am to 12pm Saturday 9am to 12pm Sunday 12pm to 2pm *We live on-site, so long as you communicate, we can make special accommodations. There is an additional charge for this accommodation. Anything earlier or later than our posted hours will be charged an additional fee to cover the staffing needed.

All reservations may be cancelled up to 48 hours before your stay for a full refund of your stay if you have paid in advance by calling or texting us. All reservations cancelled within 48 hours of your stay beginning will be charged 50% of their total invoice. This is to cover our unexpected vacancy. Your deposit is non-refundable.

No-shows will be charged 50% of the anticipated boarding stay (a no-show is defined as more than four hours after the scheduled check-in time without prior communication). If we do not hear from you by 12:00 PM the following day, we will keep 100% of the money.

Our facility is open 365 days a year, but we close our office doors on the following dates: New Year's Day Memorial Day Independence Day Thanksgiving Christmas If your stay concludes or begins on one of these holidays, it will be adjusted in observance of our office closure. No drop offs or pick ups! **You can stay up-to-date on all of our unexpected closures by joining our mailing list located in the footer of our website.

Our facilities fill up during the summers and holidays. During specific dates we charge an additional flat rate fee to all services. All services will be applied an additional $20 to whatever your base rate is if your service falls on a holiday. (example: You board two dogs in a standard suite - Your base rate, PLUS $20 for the Holiday) We charge for holidays on these dates in 2024 January 1st, 2nd and 12th - 15th February 16th - 19th May 10th - 12th and 24th - 27th June 13th - 16th, 19th and 30th July 1st - 5th August 30th, 31st September 1st, 2nd October 11th - 14th November 8th - 11th and 22nd - 30th December 1st and 20th - 31st Our "Peak Season" '24 falls between March 18th & April 8th AND June 1st & September 16th. "Peak Season" pricing is in addition to any holidays your reservation falls on. Peak rates are +$15 to all services!

If you book for over 7, 14, or 30 days you are automatically applied a discount on checkout (10%, 15% and 20%)

Any guest requiring medical attention will be seen by a licensed veterinarian at the owner's expense. We will use the contact information provided to attempt to contact the owner, the owner's veterinarian on records , and/or the emergency contact prior to any treatment.

Guests must be in good health and free of external parasites such as fleas. Guests showing signs of fleas or ticks will be treated at the owner's expense with Frontline Plus, which is an oral flea treatment. The cost for this treatment is $18. Regrettably, for the health and safety of our fellow guests, Bridge Of The Paws LLC cannot accept: • Guests in the late stages of a terminal illness • Guests with a communicable illness of any kind during the 30 days prior to boarding.

Dogs: Rabies (1 or 3 years), DHLPPC (yearly), Bordetella (yearly)* Cats: rabies (1 or 3 years), FVRCP (every two years), negative FeLV test in the past two years OR a feline leukemia vaccination. *The Bordetella vaccine helps prevent a condition known as "kennel cough". In order to be effective, a first-time vaccination should be administered at least seven days prior to boarding. Some evidence recomment that for maximum protection, the vaccination should be administered every six months for canines who are boarded regularly, however, most veterinarians administer a yearly Bordetella which will be accepted. The Bordetella vaccine does not guarantee kennel cough will not occur, but will greatly minimize the chance of occurrence.

We have no problem accommodating your healing furry friend so long as you give us any medications and instructions to care for them in their time of duress.

All dogs are fed in their suites. If you have more than one dog, and they do better separately during feeding, please let us know and we will notate that in their reservation.

We pride ourselves on rigorous interaction with all our guests. Canines are taken outside about EVERY TWO-FOUR HOURS for exercise or to go potty. They may always play with toys and our abundance of dog friendly furniture in "The Lounge" while listening to their favorite radio program for comfort. Felines will have access to the entire cat room and its toys several times a day and may also listen to their favorite radio program for comfort.